Client Onboarding Specialist

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Client Onboarding Specialist

Location

Remote

Type

Full-time

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About You

You are looking for a full-time remote position working during the US Eastern time zone and are excited about working with a high growth global team to enthusiastically manage the onboarding of new clients.

Working closely with the Client Success team, you will be responsible for building trust and growing the client relationship during the initial 90-day onboarding of new clients. A communications pro, you’re passionate about helping customers, and excel at communicating via video meetings, phone, and email. You are comfortable leading calls, initiating client outreach, and collaborating with the team to provide a successful onboarding experience.

Responsibilities

Act as the central point of contact for onboarding clients during their first 90 days of working with ScaledOn.
Facilitate the hand-off from sales to onboarding.
Ensure clients receive superior service throughout onboarding.
Establish strong relationships with new client stakeholders.
Educate clients on ScaledOn’s capabilities and processes to simplify adoption and align expectations.
Record client needs, requests, and questions in Asana/Slack and communicate to key stakeholders.
Collaborate with sales, finance, and operational teams to help keep projects on track.
Listen carefully, with patience and empathy, to information provided by clients and ask clarifying questions to build a deep understanding of clients’ business objectives to position ScaledOn for post-onboarding success.
Create or update repeatable processes, resources, and frameworks to use for onboarding clients.
Successfully transfer your customer relationships to a Client Success Specialist at the conclusion of 90-day onboarding.

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Mandatory Skills

3+ years of experience is a customer-facing role where a key element was written and verbal communications
Exemplary written and verbal communications skills in English are a MUST
Excellent attention to detail
Ability to work independently and manage multiple projects
Strong problem solving skills
Highly motivated and have a positive attitude
Ability to understand a detailed objective and disseminate it into manageable action items/expectations
Ability to shift priorities quickly when necessary
Experience with digital marketing preferred but not required

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About Us

ScaledOn’s mission is to support the dreams, aspirations, and growth of our clients via ecommerce marketing. It is our opportunity to do great work as a team that helps their business grow profitably. We take shared risks for shared rewards so that we are always in sync with our clients.

We are a 100% remote/work-from-home Company offering location flexibility in a global team-oriented environment.

Compensation for this role is commensurate with experience. This is an independent contractor position.

Our process involves completing several assessments, as well as completing a multi-week paid trial period to see how we work together.

Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is constantly growing. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join ScaledOn, grow your career and take advantage of our perks: sponsored certifications, annual performance bonuses, individual career growth, paid time off, summer Fridays, and many other benefits!

How to Apply

Please email a current resume and cover letter to jobs@scaledon.com.

In your cover letter, please answer the following questions:

Tell us about the hardest conversation you’ve had with a client. Why was it difficult? How did you handle it?
What is your ideal work environment?
In which time zone do you live and work?
Taking into consideration that this is a full-time remote job, what is your annual salary expectation for this role (please indicate a number)?

**PLEASE NOTE** Applications that do not complete ALL of the required steps will not be reviewed, as that demonstrates a lack of attention to detail (a key component for any successful candidate in this role)

PS...We typically get hundreds of applicants so if we don’t respond personally to you, please don’t take offense. We are very appreciative that you reached out and encourage you to keep at it, as other ScaledOn postings might be a better fit (meaning just because you don’t hear from us about this one, doesn’t mean you won’t hear from us about another one!).

PPS...Please, No calls or LinkedIn messages, no Skype novellas with emojis, and please don’t send singing telegrams as there is no one in the office to enjoy them.