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Client Success Team Assistant

Location
Remote
Type
Part-Time

About You

You are looking for a part-time remote position working, with several hours overlapping the US Eastern time zone, and are excited about working with a high growth global team to provide general administrative and organizational assistance in support of our clients.. 

Working closely with the Client Success team, you will be responsible for assisting with follow-up, transcribing call recordings, coordinating action items, and providing general administrative support to the team as needed.   An organizational pro, you thrive in the routine and in helping your team members prioritize and organize their client-related tasks so that we can provide exemplary service to clients..  

Responsibilities 

  • Assist with monitoring the Client Success inbox that receives inbound messages from our clients. 
  • Triage incoming messages, communicating with the team in the appropriate channel depending on the urgency of the message.
  • Review call recordings for client meetings and transcribe notes into Asana.
  • Task action items in Asana from both client call recordings and inbound emails.
  • Follow-up with team members as needed so that priority matters are handled by deadlines.
  • Assist with monthly report distribution.
  • Collaborate with sales, finance, and operational teams to help keep projects on track.
  • Assist with creating or maintaining process documentation. 

Mandatory Skills

  • 1-2 years of routine administrative experience which involved data-entry, written client communications, and overall organizational assistance. 
  • Enjoyment in routine - some of the more repetitive tasks that others may find monotonous, you find enjoyable.
  • Excellent attention to detail
  • Ability to work independently 
  • Highly motivated and have a positive attitude
  • Ability to shift priorities quickly when necessary
  • Experience with digital marketing preferred but not required 

About Us

ScaledOn’s mission is to support the dreams, aspirations, and growth of our clients via ecommerce marketing. It is our opportunity to do great work as a team that helps their business grow profitably. We take shared risks for shared rewards so that we are always in sync with our clients.

We are a 100% remote/work-from-home Company offering location flexibility in a global team-oriented environment. 

Compensation for this role is commensurate with experience. This is an independent contractor position. 

Our process involves completing several assessments, as well as completing a multi-week paid trial period to see how we work together.  

Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is constantly growing. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join ScaledOn, grow your career and take advantage of our perks: sponsored certifications, annual performance bonuses, individual career growth, paid time off, summer Fridays, and many other benefits!

How to Apply

Please email a current resume and cover letter to jobs@scaledon.com. 

In your cover letter, please answer the following questions:

  • Tell us about the hardest conversation you’ve had with a client.  Why was it difficult? How did you handle it?
  • What is your ideal work environment?
  • In which time zone do you live and work?
  • Taking into consideration that this is a part-time remote job, what is your annual salary expectation for this role (please indicate a number)?

**PLEASE NOTE** Applications that do not complete ALL of the required steps will not be reviewed, as that demonstrates a lack of attention to detail (a key component for any successful candidate in this role) 

PS...We typically get hundreds of applicants so if we don’t respond personally to you, please don’t take offense. We are very appreciative that you reached out and encourage you to keep at it, as other ScaledOn postings might be a better fit (meaning just because you don’t hear from us about this one, doesn’t mean you won’t hear from us about another one!). 

PPS...Please, No calls or LinkedIn messages, no Skype novellas with emojis, and please don’t send singing telegrams as there is no one in the office to enjoy them.

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